Privacy Policy

Protecting Your Privacy

At Complete Supplies Ltd we strongly value our own privacy and therefore are committed to protect your personal data as though it is our own. If you have any questions about how we protect your privacy, get in touch here: sales@completesupplies.com.mt.

One of your rights under the EU GDPR law is that you must be informed when your personal data is collected, used, and stored by any organisation. You also have the right to know the details and purpose of that processing.

This privacy policy describes our practices relating to the personal data of visitors of www.completesupplies.com.mt and make use of our online facilities.

Information we collect

Most of the personal information which we may collect about you through this website is given to us only if you choose to give it to us. Such personal information may be requested from you when you fill in a field (e.g. to sign up for a customer account, when signing up for our newsletter or fill in any other form with your questions and comments through the Complete Supplies Ltd website).  If you send us emails, then the personal data we process will depend on what you send us in the email.

The information we collect from you normally includes the following:

  • Name and Surname
  • Contact Details including Email Address, Company Name & Address, and Company Telephone Number
  • Your responses our surveys and competitions; Purchase History and Saved Items

We use your information in a number of different ways — what we do with it then depends on the information and the purpose for which we collected.

The Legal Basis for Processing

For some of the uses of your personal data there is a legal basis under applicable data protection laws for us to use such personal data without having obtained your consent. This includes, for example, where it is necessary for us to use the information to perform a contract with you or take steps at your request prior to entering into a contract with you, such as to process your order, provide customer-care and support services to you.

It also includes circumstances where we have a legitimate interest to use your data, provided that proper care is taken in relation to your rights and interests:

  • To ensure that you know about any changes to the website or the terms of this Privacy Policy.
  • To ensure that we organise our databases efficiently and understand how our clients may make purchases;
  • To carry out research and analysis of your data (including purchase information) as this helps us understand our clients better, who they are and how they interact with us;
  • To improve and ensure the security of the website (for example, for statistical, testing and analytical purposes, troubleshooting).

Retention Periods

We will hold on to your information for no longer than is necessary keeping in mind the purpose/s for which we first collected the data.

We may also keep of some of your information if it becomes necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

Sharing Your Information

We do not, and will not, sell any of your personal data to any third party – including your name, address, or email address. 

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Professional service providers, such as website hosts who service us in turn to operate our business.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

In most circumstances we will not disclose personal data without consent. However there may be occasions where we might have to – e.g. with a court order, to comply with legal requirements and satisfy a legal request, for the proper administration of justice, to protect your vital interests, to fulfil your requests, to safeguard the integrity of the relevant websites operated by us or by such related entities or subsidiaries, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event involving us and/or our subsidiaries and related entities.  When we do share data, we do so on an understanding with the other entities that the data is to be used only for the purposes for which we originally intended.

Marketing Messages

We would normally communicate to you about products or services in which you have shown interest – we understand that you would be interested in receiving this information as it is of use with the product or service. But rest assured, you can ask us to stop.

Also, if you have said we can, we will send you marketing messages by email, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from us

You can stop receiving marketing messages from us at any time through any of the following methods:

  • By clicking on the ‘unsubscribe’ link in any email we send you
  • By contacting our Customer Care team on sales@completesupplies.com.mt

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

If you ask us to stop marketing messages this will not stop service communications (such as order updates). This may be necessary of us to communicate to you as part of our services from our contract.

Security of your Personal Data

The security of your personal data is very important to us.
You may complete a registration process when you sign up to use parts of the websites. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with anyone. Where you do disclose any of these details, you are solely responsible for all activities undertaken where they are used.

Whenever you create a password to protect your account, you should choose a strong password, meaning it should be lengthy and include a mixture of letters and numbers with mix of CAPS.

We do our best to keep the information you disclose to us secure. However, we can’t guarantee or warrant the security of any information which you send to us. Please understand that no system is perfect or can guarantee that unauthorised access or theft will not occur.

Changes to how we protect your privacy

Our website is continually under review – new functions and features are periodically added and improved to interface, thus changes to our privacy policy may be required from time to time. We therefore encourage you to check our privacy policy on a frequent basis.